Privacy Policy

At Pulchra Gift Shop, we value your privacy and are committed to protecting your personal information. We understand the importance of keeping your information safe whenever you shop with us, browse our website, or interact with our brand.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, or communicate with us.

By using our website or purchasing from Pulchra Gift Shop, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or interact with us, we may collect certain personal information, including:

Personal Details: Your name, email address, phone number, and other contact information.
Delivery Information: Your delivery address, location, and any additional details required to fulfil your order.
Order Information: Details of the gifts and products you purchase, your order history, and transaction references.
Payment Information: Payment-related details necessary to process your transactions. Payments may be handled securely by third-party payment providers.
Communication Information: Messages, enquiries, feedback, and other information you share with us through our website, email, WhatsApp, or social media.
Technical Information: Information such as your IP address, browser type, device information, and website usage data collected through cookies or similar technologies, where enabled.

2. How We Use Your Information

We collect and use your personal information for legitimate business purposes, including:

Processing and managing your orders and payments.
Arranging deliveries and providing order updates.
Responding to your enquiries, questions, and customer service requests.
Communicating important information about your purchases.
Sending promotional messages, special offers, product updates, and gift recommendations where you have consented to receive them.
Improving our website, products, services, and overall shopping experience.
Preventing fraudulent transactions and protecting our business and customers.
Meeting applicable legal, regulatory, and administrative requirements.

3. How We Share Your Information

Pulchra Gift Shop respects your privacy and does not sell your personal information to third parties.

However, we may share certain information with trusted third parties when necessary to operate our business and provide our services. These may include:

Delivery and Logistics Companies: To ensure your purchases are delivered to the correct address.
Payment Service Providers: To securely process payments and verify transactions.
Website and Technology Providers: To maintain our website, hosting services, and other digital platforms.
Marketing and Communication Services: To manage customer communications and promotional activities where applicable.
Legal and Regulatory Authorities: Where disclosure is required by law or necessary to protect our legal rights.

We expect third parties handling your information on our behalf to take appropriate steps to protect it and use it only for authorised purposes.

4. Payment Security

We take the security of your payment information seriously.

Payments made through our website may be processed by trusted third-party payment providers. Your payment details are handled according to the security and privacy practices of the relevant payment provider.

We do not knowingly collect or store your complete payment card details on our own systems unless expressly required and appropriately secured.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies are small files stored on your device that help websites remember certain information about your visit.

We may use cookies to:

Remember your shopping preferences.
Keep items in your shopping cart.
Understand how visitors interact with our website.
Improve website performance and functionality.
Support relevant marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to customer information is limited to authorised individuals and service providers who need the information to perform their responsibilities.

While we make reasonable efforts to protect your information, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include keeping information to:

Complete and manage your orders.
Maintain transaction and business records.
Respond to customer enquiries and resolve disputes.
Meet applicable legal, accounting, and regulatory obligations.

When your information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

In accordance with applicable data protection laws in Ghana, including the Data Protection Act, 2012 (Act 843), you have rights regarding your personal information.

These include the right to:

Request access to the personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Object to certain uses of your personal information.
Request that your personal information be deleted or its processing restricted, where applicable under the law.
Withdraw your consent to receive promotional communications.
Raise concerns or lodge a complaint regarding how your personal information is handled.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to third-party websites, payment platforms, or other external services.

Please note that these websites operate independently of Pulchra Gift Shop and may have their own privacy policies and practices.

We encourage you to review their privacy policies before sharing your personal information with them. We are not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate authorisation.

If we become aware that personal information has been collected from a child without the required consent or legal basis, we will take reasonable steps to address the situation.

11. Changes to This Privacy Policy

Pulchra Gift Shop reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, website functionality, or applicable laws and regulations.

Any updates will be published on this page, together with the revised update date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, please contact us through the following channels:

Business Name: Pulchra Gift Shop
Location: Ghana
Email: afrikit@pulchragifts.com

Your trust means a lot to us, and we remain committed to protecting your privacy while providing you with a wonderful shopping experience.