Terms and Conditions
Welcome to Pulchra Gift Shop. These Terms and Conditions govern your access to and use of our website, products, and services.
By browsing our website, placing an order, or purchasing any of our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or making a purchase.
1. About Pulchra Gift Shop
Pulchra Gift Shop is an online gift store offering a carefully selected range of gifts, accessories, and African-inspired products.
Our goal is to make gift shopping enjoyable and convenient by providing products that celebrate creativity, culture, and thoughtful gifting.
Throughout these Terms and Conditions, references to “we”, “us”, and “our” refer to Pulchra Gift Shop, while “you” and “your” refer to customers and visitors to our website.
2. Use of Our Website
By using our website, you agree to:
- Provide accurate and complete information when placing an order.
- Use our website only for lawful purposes.
- Avoid engaging in activities that may disrupt or interfere with our website.
- Not attempt to gain unauthorised access to our systems or customer information.
- Not use our website for fraudulent purchases or activities.
We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms and Conditions have been violated.
3. Products and Descriptions
We make every effort to ensure that product descriptions, photographs, colours, prices, and other information displayed on our website are accurate.
However, slight variations in product appearance, colour, texture, or packaging may occur due to lighting, photography, screen settings, or product availability.
All products are subject to availability. We reserve the right to modify, discontinue, or update any product without prior notice.
4. Pricing and Payment
All product prices displayed on our website are quoted in the currency indicated at checkout.
We reserve the right to change product prices, promotional offers, and applicable charges at any time without prior notice.
Payment must be successfully completed through the available payment options before an order can be processed, unless otherwise agreed.
Pulchra Gift Shop reserves the right to cancel or decline an order where payment cannot be verified, suspected fraudulent activity is detected, or a pricing or listing error has occurred.
5. Orders and Order Confirmation
When you place an order through our website, you are submitting a request to purchase the selected products.
An order confirmation notification does not necessarily mean that your order has been accepted for fulfilment.
We reserve the right to reject or cancel an order due to product unavailability, incorrect pricing, payment issues, or other circumstances that prevent us from fulfilling the order.
Where payment has already been received for a cancelled order, an appropriate refund will be arranged.
6. Delivery and Shipping
We currently serve customers within Ghana.
Delivery fees, estimated delivery times, and other applicable shipping details will be communicated during the ordering process or through our delivery arrangements.
While we make reasonable efforts to ensure timely delivery, we cannot guarantee that every order will arrive within a specific timeframe.
Delivery may occasionally be affected by unforeseen circumstances, including weather conditions, public holidays, transportation challenges, or other logistical issues.
Customers are responsible for providing accurate delivery information when placing an order.
For more information, please refer to our Delivery Policy.
7. Returns, Exchanges, and Refunds
We want you to be satisfied with your purchase.
If you receive a damaged, defective, incorrect, or incomplete item, please contact us as soon as possible so that we can review the issue and determine an appropriate resolution.
Any request for a return, exchange, or refund will be handled in accordance with our Cancellation and Returns Policy and applicable consumer protection laws in Ghana.
Nothing in these Terms and Conditions is intended to exclude or limit any consumer rights that cannot legally be excluded under applicable law.
8. Cancellations and Order Changes
If you wish to cancel an order or make changes to your purchase, please contact us as soon as possible.
Requests made before an order has been processed or dispatched may be accommodated where possible.
Once an order has been processed or dispatched, cancellation or modification may no longer be possible.
Any applicable refund will be handled in accordance with our Cancellation and Returns Policy.
9. Gift Orders
Pulchra Gift Shop allows customers to purchase products as gifts for friends, family, and other recipients.
When placing a gift order, you are responsible for providing accurate recipient information, including their name, phone number, and delivery address.
We are not responsible for failed deliveries resulting from incorrect recipient details supplied during checkout.
10. Intellectual Property
All content on the Pulchra Gift Shop website, including text, product descriptions, images, graphics, logos, designs, and other materials, is owned by or used with permission by Pulchra Gift Shop and its respective rights holders.
You may not reproduce, distribute, modify, publish, or commercially exploit any website content without obtaining prior written permission from the relevant rights holder.
11. Privacy and Personal Information
We respect your privacy and are committed to protecting your personal information.
Information collected through our website is used to process orders, arrange deliveries, communicate with customers, improve our services, and fulfil other legitimate business purposes.
We handle personal information in accordance with our Privacy Policy and applicable data protection laws in Ghana.
By using our website, you acknowledge that you have read our Privacy Policy.
12. Third-Party Services and Links
Our website may contain links to third-party websites, payment platforms, or other external services.
These services are provided for your convenience and may operate under their own terms, conditions, and privacy policies.
Pulchra Gift Shop does not control or assume responsibility for the content, policies, or operations of external websites and services.
13. Limitation of Liability
To the extent permitted by applicable law, Pulchra Gift Shop shall not be liable for indirect or consequential losses arising from the use of our website or inability to access our services.
We shall not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Nothing in this section excludes liability where such exclusion would be unlawful under applicable Ghanaian law.
14. Changes to These Terms
Pulchra Gift Shop reserves the right to update, modify, or revise these Terms and Conditions at any time.
Any changes will be published on this page, together with the updated revision date.
Your continued use of our website after changes have been published constitutes acceptance of the revised Terms and Conditions, to the extent permitted by applicable law.
15. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Ghana.
Any disputes arising from the use of our website, products, or services shall be handled in accordance with the applicable laws and regulations of Ghana.
16. Contact Information
If you have questions, concerns, or require clarification regarding these Terms and Conditions, please contact us through the following channels:
Business Name: Pulchra Gift Shop
Email: afrikit@pulchragifts.com
Phone/WhatsApp: 0560028696
Location: Ghana
Thank you for shopping with Pulchra Gift Shop. We appreciate your trust and look forward to making every gifting experience special.