Delivery Policy
At Pulchra Gift Shop, we want every gift to reach you safely and on time. Whether you’re shopping for yourself or sending a thoughtful gift to someone special, we are committed to making your delivery experience as smooth and convenient as possible.
Please read our delivery policy to understand how we process, dispatch, and deliver orders.
1. Delivery Locations
Pulchra Gift Shop currently serves customers within Ghana.
We aim to deliver orders to customers across different regions and locations in Ghana, subject to delivery availability and logistics arrangements.
If your location is not covered by our regular delivery services, please contact us to discuss alternative arrangements.
2. Order Processing
Once your order has been successfully placed and payment confirmed, we will begin processing it.
Orders are typically processed within 1–3 business days.
You will receive relevant updates regarding your order and delivery once processing begins.
Please note that orders placed on weekends or public holidays may take additional time to process.
3. Delivery Timeframes
Delivery times may vary depending on your location, the availability of delivery services, and other logistical factors.
Estimated delivery timeframes will be communicated where possible.
While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, public holidays, or transportation delays may occasionally affect delivery schedules.
4. Delivery Fees
Delivery charges may vary depending on your delivery location, the size of your order, and the delivery method selected.
Any applicable delivery fee will be communicated to you before your order is confirmed or dispatched.
5. Order Tracking and Updates
We aim to keep you informed throughout the delivery process.
Where available, delivery updates or tracking information will be shared through your provided contact details, including phone or WhatsApp.
If you have questions about the status of your order, you can reach out to our customer support team.
6. Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your:
- Full name is correctly provided.
- Phone number is active and reachable.
- Delivery address is accurate and complete.
- Additional directions, landmarks, or location details are included where necessary.
Pulchra Gift Shop will not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information supplied by customers.
7. Failed or Missed Deliveries
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the delivery location cannot be accessed, our delivery team may contact you to arrange another delivery attempt.
Additional delivery charges may apply where a re-delivery is required due to circumstances within the customer’s control.
8. Damaged or Missing Items
We take care to package and handle every order appropriately before dispatch.
If your order arrives damaged, incomplete, or contains an incorrect item, please contact us as soon as possible, preferably within 48 hours of receiving your order.
Where possible, include photographs or other relevant details to help us investigate and resolve the issue.
We will review the situation and work towards an appropriate resolution.
9. Gift Deliveries
If you are purchasing a gift for someone else, you may provide the recipient’s delivery details during checkout.
Please ensure that the recipient’s name, phone number, and delivery address are accurate.
We encourage customers to inform recipients about expected deliveries so that someone is available to receive the package.
10. Contact Us
If you have questions about your delivery, need assistance with an existing order, or would like to make a delivery enquiry, please contact us.
Business Name: Pulchra Gift Shop
Email: afrikit@pulchragifts.com
Phone/WhatsApp: 0560028696
Location: Ghana
Thank you for choosing Pulchra Gift Shop. We appreciate your trust and look forward to delivering something special to you!