Cancellation and Returns Policy

At Pulchra Gift Shop, we want every purchase to bring joy and satisfaction. We take care to ensure that our products meet your expectations and that every order is handled with attention.

However, we understand that sometimes you may need to cancel an order, return a product, or request an exchange. This policy explains how we handle such requests.

1. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

• Orders that have not yet been processed or dispatched may be eligible for cancellation.
• Once an order has been processed, packaged, or handed over to a delivery service, cancellation may no longer be possible.
• If your cancellation request is approved and payment has already been made, a refund will be arranged using an appropriate payment method.

We recommend contacting us immediately if you need to cancel or make changes to an order.

2. Returns and Exchanges

We accept return or exchange requests for products that arrive:

• Damaged or defective.
• Different from the product originally ordered.
• Incomplete or missing essential components.

To qualify for a return or exchange, the product should generally be unused, in its original condition, and accompanied by its original packaging where reasonably possible.

Please contact us within 48 hours of receiving your order to report any issue.

This timeframe is intended to help us investigate and resolve concerns promptly. It does not remove any consumer rights you may have under applicable Ghanaian law.

3. Items Not Eligible for Return

For hygiene, personal-use, or product-condition reasons, certain items may not be eligible for return or exchange once opened, used, or altered.

Products that have been damaged through misuse, negligence, or improper handling after delivery may also not qualify for a return.

However, these limitations do not apply where a product is defective, incorrectly supplied, or where a return or refund is otherwise required by applicable law.

4. How to Request a Return or Exchange

If you receive a damaged, defective, or incorrect product, please follow these steps:

1. Contact our customer support team within 48 hours of receiving your order.
2. Provide your order number and a brief description of the issue.
3. Attach clear photographs or videos showing the affected product, where applicable.
4. Our team will review your request and communicate the next steps.

Once your request has been reviewed and approved, we will guide you through the return, replacement, or refund process.

5. Refund Policy

Where a refund is approved, it will generally be processed through the original payment method where possible.

The time required for the refund to reflect in your account may depend on your bank or payment service provider.

If the original payment method cannot be used, we will communicate an alternative refund arrangement.

We will inform you of any applicable refund arrangements once your request has been approved.

6. Return Delivery Costs

If an item is returned because it arrived damaged, defective, incorrect, or incomplete, Pulchra Gift Shop will communicate the appropriate return delivery arrangements.

Where a return is requested for reasons unrelated to a product fault or an error on our part, the customer may be responsible for the associated return delivery costs, subject to applicable consumer protection laws.

7. Incorrect or Missing Orders

If you receive an order that contains the wrong product or is missing an item, please notify us within 48 hours of delivery.

We will investigate the issue and work towards an appropriate resolution, which may include sending the missing item, arranging a replacement, or issuing a refund where applicable.

8. Gift Purchases and Returns

If you purchase an item as a gift for someone else, the same cancellation and returns conditions apply.

The original purchaser may need to contact us to initiate a return, exchange, or refund request.

Please ensure that the recipient checks the delivered item and reports any visible damage or incorrect product as soon as possible.

9. Contact Us

If you have questions about cancellations, returns, exchanges, or refunds, please reach out to our customer support team.

Business Name: Pulchra Gift Shop

Email: afrikit@pulchragifts.com

Phone/WhatsApp: 0560028696

Location: Ghana

We appreciate your understanding and the opportunity to make things right whenever your shopping experience does not meet expectations.

Thank you for choosing Pulchra Gift Shop!